Articles tagged with: otrs on ubuntu

OTRS Help Desk 4.0.10 Installation on Ubuntu 14.04

OTRS (Open-source Ticket Request System) – is a ticketing system which provides organized and centralized way to manage end user support requests, complaints, inquiries and other types of communications. In other words it provides end users with a single place to report issues and IT help desk with single place to respond to issues. Which provides more systematic approach to resolving reported issues, proactive prevention, time management, statistical analysis and other useful benefits.

Installation steps 

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